Terms & Conditions
Important RO Service & Spare Parts Notice
T&C AppliesThe standard service/visiting fee of ₹300 (or package service fee) covers technician doorstep visit, multi-point RO system inspection, TDS calibration, and labor charges ONLY.
⚡ Spare Parts Are Extra: The ₹300 service charge does NOT include the cost of replacement spare parts, filters (sediment/carbon), RO membranes, pumps, SMPS adapters, solenoid valves, or plumbing accessories.
🔍 Upfront Estimates: Our certified technician will physically inspect your RO unit and provide an itemized quote for required spare parts before carrying out any replacement. Parts will be installed only upon your explicit approval.
🚗 Visiting Charge Policy: If a technician visits your location and performs diagnostic inspection, but you decide not to proceed with recommended spare replacement or repair, the standard ₹300 visiting fee remains payable for the engineer's time and diagnostic report.
Effective Date: Last Updated April 2026
NWAY NATURAL ENTERPRISESWelcome to RimZim RO (operated by NWAY NATURAL ENTERPRISES). By accessing our website, purchasing products, or scheduling a doorstep RO service, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully.
1. RO Service & Diagnostic Fee Structure
Our standard service charge of ₹300 (or listed base service charge) includes:
- Doorstep technician visit in our active Punjab service coverage zones.
- Comprehensive multi-point system inspection (booster pump pressure, power adapter, leakage, and low-pressure switch).
- Raw water and post-RO purified water TDS testing & digital calibration.
- Labor fee for standard filter flushing and cleaning.
Note: This charge strictly excludes any replacement parts, cartridges, or membranes.
2. Spare Parts & Replacement Policy
Any spare parts (such as sediment filters, carbon blocks, RO membranes, booster pumps, SMPS adapters, float switches, UV lamps, solenoid valves, connectors, or pipes) required to repair your purifier are charged extra based on actual replacement requirements and our rate card.
Our certified engineer will explain the component condition and get your verbal or written confirmation on costs before opening or fitting any new spare parts.
3. Warranty on Spares & Service Guarantee
We offer a 30-Day Labor & Service Warranty on all doorstep repair calls. If the identical issue re-occurs within 30 days of service, our technician will re-visit without additional diagnostic charges.
New replacement spare parts supplied by RimZim RO come with manufacturer defect warranty coverage (30 to 90 days depending on component type). Warranty does not cover damages caused by physical tampering, power surges, or unauthorized third-party intervention.
4. Scheduling, Rescheduling & Visiting Charge
Service appointment slots selected during online booking are target timeframes. In case of unexpected traffic or heavy service volumes, our dispatch team will call you to confirm technician ETA.
If you need to reschedule or cancel a booking, please inform support at least 1 hour before the scheduled time. If a technician arrives on-site and completes inspection, the base ₹300 visiting fee is applicable.
5. Payment Terms & Method
All service charges and spare costs must be settled immediately upon completion of service. Payments can be made via UPI, QR code scan, online payment gateway, or cash directly to the authorized engineer.
Governing Law & Jurisdiction
These terms are governed by the laws of India. Any legal disputes arising out of the services, bookings, or purchases from RimZim RO shall be subject to the exclusive jurisdiction of the courts in Amritsar, Punjab.
"Ensuring Every Household Accesses Pure Water Through Fair, Transparent, and Honest Agreements."
Have questions about our service fees or spare terms?